Frequently Asked Questions
Everything you need to know about your TOMAZ experience.
How do I determine the right size for my Tomaz shoes or apparel?
We provide a detailed size guide on every product page. We recommend measuring your foot length in centimeters for shoes or checking our chest measurements for apparel to ensure a perfect fit.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 7-day return policy for unworn items in their original packaging. If you need a different size or style, you can initiate an exchange through our online portal or visit any of our retail outlets.
Are Tomaz leather products made from genuine leather?
Yes, we pride ourselves on using high-quality genuine leather for our footwear and accessories, ensuring durability, comfort, and a premium aesthetic for our customers.
What payment methods do you accept?
We accept all major credit and debit cards, FPX online banking, and popular e-wallets. We also offer 'Buy Now, Pay Later' options for flexible budgeting.
How can I track my order status?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery in real-time.